Support (Data Connectivity)

 

  • What to do if Link Down?
  •  

    • Check the Device connectivity between yours & ADN.
    • Then re-connect the cable which is connected between yours & ADN’s device.
    • Reboot the device provided by ADN.
    • Reboot your internal devices (Switch, HUB, Router, Server etc.)
    • Still Problem? Please contact ADN Customer Care (Help Line: +880 2 9841234-8 Ext. 108-9).

 

  • How to fix Getting Packet loss/high latency?
  •  

    • Ping on ADN gateway IP.
    • Try to observe your data transaction. If data size is big then you will face packet loss/high Latency
    • Reboot the device provided by ADN.
    • Still Problem? Please contact ADN Customer Care (Help Line: +880 2 9841234-8 Ext. 108-9).

 

  • Why I can't use Proper Bandwidth?
  •  

    • Restart your internal devices (Switch, HUB, Router, Server etc.).
    • Still Problem? Please contact ADN Customer Care (Help Line: +880 2 9841234-8 Ext. 108-9).

 

 
 
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